An Open Letter to 21st Century Insurance

Note: this page was attacked and defaced by a “reputation service.” This is restored from a version saved by The Internet Archive, so not all of the links work correctly.

Sigh. I’d been a happy customer of 21st Century Insurance (now apparently known as AIG Direct) for close to two decades, since back when they were “20th Century Insurance.” Lately, though, they’ve gone down the tubes. I’ve referred friends to Twenty-First Century who have recently reported that their customer service has become simply awful. Why do companies that spend time and money building up a reputation for good customer relations to suddenly decide to go bad? To make a quick buck, I guess.

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